RobotRator Privacy Policy

Effective date: 19 October 2026

1. Introduction

RobotRator is an AI chatbot service. Business owners create an account on our website and connect their Facebook Page, Instagram, WhatsApp and website live chat. Our AI assistant then replies to messages from the Client's customers, shares product information and takes orders. This policy explains what information we collect, why we collect it, how we use it, and what rights you have. By using our website or creating an account, you agree to this policy.

2. Information We Collect

a) Client information

• At sign-up: name, business name, email address, mobile number and password. Passwords are stored securely.
• After login: business address and the information a Client adds in the dashboard, such as product names, photos, prices, variations and stock.
• For payment verification: the transaction ID and the number the money was sent from. We do not collect card or bank account details.

b) Information about a Client's customers

When a Client connects a Facebook Page or Instagram account, we receive and store what customers send through that Page:

• The customer's profile name and profile photo
• Messages, photos and voice messages sent by the customer
• Replies sent by the AI and by the Client

c) Order information

When a customer places an order, we store the customer's name, phone number, full address, and the product and variation ordered, with quantity.

d) Website visit information

When someone visits our website, cookies and analytics tools may collect information such as pages viewed, browser and device type, and approximate location. See Section 7.

3. Facebook and Instagram (Meta) Connection and Permissions

When a Client connects a Facebook Page or Instagram account, we request certain permissions from Meta. These include reading Page messages, sending replies to customers, and viewing basic Page details. We store the Page access token in our system to make this connection work.

• We use these permissions only to reply to customer messages and take orders.
• A Client can disconnect at any time from Meta settings or from our dashboard.
• We handle information received from Meta in line with Meta's policies.

4. How We Use Information

• To create and run Client accounts, including login
• To reply to customer messages and handle product information and orders
• To understand photos and match them with the Client's products
• To book parcels and send tracking links, if the Client has connected a courier
• To send follow-up messages
• To keep records of recharges, AI credit and billing
• To pass a chat to the Client's team for voice messages or when needed
• To give customer support, keep the service secure and prevent fraud
• To improve the service and meet legal duties

5. Use of AI

We use third-party AI services to understand customer messages and images and to write replies. For this, message text and images are sent to those services. We do not use customer messages to train AI models. AI can make mistakes, so we advise Clients to check important matters themselves.

6. Who We Share Information With

We do not sell anyone's information. We share only what is needed to provide the service:

• Trusted third-party service providers: companies that provide AI, data storage and hosting services. They may use information only to run our service.
• Courier services: if a Client connects Pathao or Steadfast and a customer places an order, the customer's name, phone number, address and product details are sent to that courier so the parcel can be booked automatically. We do not use any courier ourselves.
• Meta: to send and receive Facebook and Instagram messages.
• Law and authorities: when required by law or a court order.

7. Cookies, Analytics and Pixel

Our website uses cookies that are necessary to keep you logged in. We also use Google Analytics to understand how many people visit and which pages they view, and the Meta (Facebook) Pixel to measure ad results and show relevant ads to people who visited our site. These tools place cookies in your browser. You can block or delete cookies in your browser settings, but some parts of the site may not work properly.

8. How Long We Keep Information

We keep a Client's messages and order information for as long as the Client keeps it in our system. When the Client deletes it, it is removed. Some information, such as recharge and billing records, may be kept longer where needed for legal or accounting reasons.

9. Deleting Information

• Clients: you can delete orders and chats yourself from your dashboard. To delete your whole account and data, contact us by email or support. We will delete it within 30 days.
• A Client's customers: we do not communicate directly with customers, and customers cannot delete data through us. If you are a customer and want your information deleted, contact the business whose Page you messaged. That business (our Client) can delete it from their dashboard.

10. Security

We take reasonable steps to keep information safe. However, no system on the internet is completely secure, so we cannot promise full security. Clients must keep their passwords private and must not share them.

11. Client Responsibilities

Clients must tell their customers that an AI is replying to messages and that their information is being stored. Responsibility for using customer information lawfully lies with the Client. A Client should bring only information into our system that they have the right to use.

12. Age Requirement

The minimum age to use our service is 18 years. People under 18 cannot create an account.

13. Payments and Refunds

Once a recharge payment has been accepted, it is not refundable under any circumstances.

14. Changing Email or Mobile Number

The email and mobile number cannot be changed by the user after the account is created. If you entered wrong information, contact our customer support by phone or WhatsApp. We will verify and correct the account.

15. Governing Law

This policy is governed by the laws of Bangladesh. Any dispute will be settled in the courts of Dhaka.

16. Changes to This Policy

We may change this policy from time to time. When we do, we will publish it on this page with a new date. If you keep using the service after a change, you are treated as having accepted the new policy.

17. Contact

If you have any question about this policy, contact us:

• Email: [robotrator@gmail.com]
• Phone and WhatsApp: [01949205266]